Frequently Asked Questions

and our very useful (and very clever) answers to them.

FAQ

My Abandoned Cart Emails are not working in Mailchimp. I’ve added the code to our site, set up the campaign in Mailchimp, but I'm not getting an Abandoned Cart Email when I test it out.

If you think your Abandoned Cart Email feature isn’t working, the first thing to check is if you see any “carts” listed in Mailchimp. Find carts via the “Connected Sites” button in the dropdown menu.

Abandoned Cart Email - check connected sites

Then, under “Abandoned Cart Email,” you should see a number of “sends”.

Abandoned Cart Email - check number of sends

If you see a number associated with the “sends” there, your Abandoned Cart Email feature is working, and your customers are receiving email updates.

One issue that repeatedly crops up is when people test their own Abandoned Cart Email system, but their carts are not registered as a new Abandoned Cart on Neto.

To get around this, here’s the best way to test your Abandoned Cart Email feature:

  • Open up your site in a private tab, incognito window, or a computer you haven’t previously used.
  • Create a cart and visit your checkout page.
  • Enter an email address on the checkout that is different from your Neto admin email address. (If you have a Gmail account, you can send a test email just by putting in your email address, plus “+testing” before the @gmail.com. Your email address would then look like: YourEmailName+testing@gmail.com.)
  • Wait for one hour, plus the delay-time you originally set up in Mailchimp, and you should receive your Abandoned Cart Email.

Voila! Rest easy.

Do we pay extra for more subscribers?

No. Unlike most newsletter software, we don’t charge you based on how many subscribers you add. 50 subscribers or 50,000, the price is the same.

Will I be charged anything else?

Our monthly fee is for the connections only. You will still be charged independently from Mailchimp and Neto depending on your list size and the services you use within these platforms.

Will we be charged when our trial is up?

Yes. We will send you a friendly reminder that your trail is coming to an end. If you want to continue after your trial, do nothing! If not — cancel with a click, no questions asked.

Can we cancel at any time?

There’s no minimum contract for MailChimp For Neto — cancel at any time without penalty or hassle.

Is it easy to set up?

Totally, with a couple of clicks and copying and pasting API, any Ecommerce Manager will be able to do this. If your ecom manager is missing in action, for $249 we can set it up for you.

Will you help me set my campaigns up too?

We’d love to. We have a dedicated design team who have the best MailChimp track record in the business. Email us at [email protected] to discuss your individual business needs.

What if I have more questions?

We’d be happy to answer them. Reach out to our support team and a real person will get back to you: [email protected]